Support
Stencil AI is made by one developer, and support is handled by email at denw3n@gmail.com. Most questions are about purchases, so the answers are below. Include your User ID (see further down) in any message about a purchase.
What costs anything?
Your first stencil is free. Further conversions are in-app purchases, and the current options are shown inside the app. Editing, saving, sharing and browsing your Collection never cost anything.
How do I restore purchases on a new iPhone?
Open Stencil AI, go to Settings and tap Restore Purchases. Sign in with the same Apple Account you used to buy, and your purchases return. If they do not, email the User ID from the new phone together with the User ID from the old phone, if you still have it.
How do I cancel a subscription?
Subscriptions are managed by Apple, not inside the app. On your iPhone open Settings, tap your name at the top, tap Subscriptions, choose Stencil AI and tap Cancel Subscription. You keep access until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Can I get a refund?
Refunds for App Store purchases are decided by Apple, because Apple handles the billing. Open the App Store app, tap your profile picture, tap Purchase History, find the Stencil AI purchase and tap Report a Problem, then follow the steps. If Apple asks the developer for a view, it will always be to refund an accidental or duplicate purchase.
Where do I find my User ID?
Open Stencil AI, go to Settings and look for User ID. Tap it to copy. It identifies your installation for purchases and for the free generations reward. It is not linked to an account or to your name.
The conversion failed or looks wrong
A failed conversion should not count against your purchases. If one did, email your User ID and the approximate time and it will be put back. If the stencil does not resemble the photo, try a photo with a clearer subject and plainer background, then use the Adjust sliders and Touch Up brush. The photo to stencil guide explains which photos convert best.
Deleting the app? Tell us why
If Stencil AI is not doing what you needed, a one-line email helps more than a silent uninstall: tell us why you are deleting it. Every message is read by the developer.
Contact
Email denw3n@gmail.com. Replies usually arrive within a few days. Please include:
- your User ID from Settings,
- the iPhone model and iOS version,
- what you tapped and what happened.
For the terms that apply to purchases, see the terms of use.